Last updated: 29/10/2023 (29th of October 2023)
When a user purchases a virtual product on our site (not by using an affiliate link(s) that redirects the customer to a different website ), the customer must present a valid reason on why a refund is needed. In the case of “Virtual Keys”, a full refund is not possible unless the next listed exceptions:
- The key does not work! (1.1)
The customer must present proof of the key not activating. This is a sensitive problem, we can’t know whether the customer is truthful or not. We try to side with the customer and proof will be convincing enough to do just that!
It is recommended that you record yourself purchasing the key and activating it if you are willing to have full proof. You can contact support to obtain more information on this matter by checking the footer of our website (we have all of the available contact methods listed down there)!
- This is not the product I have ordered! (1.2)
It is recommended to record the screen during the purchase and activation process. We are willing to do a refund if full proof is available. Screenshots and videos will come in handy while a support agent will solve this case!
- I changed my mind, I haven’t used the key and I want to refund it. (1.3)
We do not issue refunds for this problem.
- I got approved for a refund, can I receive it in a different payment method besides the one I initially paid with? (1.4)
No, all refunds are issued directly and automatically back to the payment method used to make the purchase. There are no exceptions and this rule is in place to prevent fraud. If the payment method is suspended due to fraud or other illegal activities the refund will be voided and canceled, no compensation will be offered. If the payment method is changed (bank account changed but same holder), the refund will be voided and canceled, but compensation will be offered in Kracer Wallet Credits with the exact same amount of the refund.
- I got suspended for suspicious activity & fraudulent purchases and my keys do not work! (1.5)
This means that you have bought items in a suspicious way, abused the checkout page, or used a stolen payment method to make the purchase! We have no tolerance for illegal activity and fraudsters. Kracer actively fights against criminals every day to provide a fast and well-priced market for legitimate customers. If an illegitimate purchase is detected, it will be stopped by our systems or if the purchase goes through the products will be sold instantly on clearance buy orders to recover losses and to stop the fraudster in its way! Instead, if a fraudster redeems the product, it will be a much easier job for law enforcement to take action. We report all cases of this unpleasant situation happening to active law enforcement and we notify the payment method holders to contact authorities!
- Random Keys Policy (1.6)
Random keys are a way for people to receive mystery games for much cheaper prices than usual. Unlike other stores, our keys are actually random and we are uncertain about the game inside. Since this website is not, nor it is licensed as a casino or gambling website, your random keys value is not taxable and you are allowed to resell them at any time using your order invoice which you can request from us!
When a customer purchases any product from the “Random” category, they have to agree and click a checkbox that leads to this exact “Terms and Conditions” page. In the product description, the customer is informed that the value of the key may be the one listed. This means that we do not guarantee the value listed in the brackets of the description or the showcasing one, that is the maximum value that a game from inside a key can be valued at. The customer also agrees to the following:
“By using a stolen method of payment, starting a dispute on a transaction and/or chargebacking, I am responsible for my platform of activation account (Steam, Epic Games, Ubisoft Connect, EA Direct, etc.) to be permanently suspended or deleted if a developer of the key(s) may decide to revoke the key(s) from my order and platform of activation account.”
Starting a dispute can lead to the developer canceling/revoking the keys. This is out of Steam’s support and our control since we cannot provide the funds that you have initially paid to the developer. Unfortunately, Steam has a very weak policy, and any or multiple revoked keys can result in a permanent Steam account suspension (more known as a “Trade Ban” or “VAC Ban” depending on the case). To resolve this issue, please contact us by mail as quickly as possible!
If a customer’s key does not work due “Invalid Key”, please read paragraph 1.1 !
- How much time do I have to notify support of an issue? (1.7)
As a customer, you have 2 hours from when the purchase is set as “Completed” to notify staff of any issues with the product that you have ordered. This is more than enough time to reach for support from one of our agents. To create a good support ticket, include the following details in your message: Order number, Product name(s) (that you are having trouble with), E-mail of the account, Username of the account, a comprehensive description of the issue + any other details that can help with the problem.
The term “Completed” means that the payment has been received by Kracer, and the product has been received by the customer.
If more than 2 hours have passed since the purchase is set as “Completed” and a ticket hasn’t been created till then, we will not take any requests for that order and we reserve our right to believe that the order is working as intended.
If on a support ticket, your answer is not sent and received within 48 hours since our last message, we will reserve our right to close the ticket and no further action will be taken.
NOTE: For every order, you only have access to 1 support ticket! This is made in place to save time and prevent fraud!
- Refunds for Event Tickets (1.8)
To avoid further complications regarding your payment, we have instated a very customer-friendly policy regarding tickets for our organized events.
We are willing to offer a partial refund that consists of 70% of your initial payment if you feel that something is not how you expected. You can request that straight out of your dashboard by going to your order!
In order to receive the rest of the 30%, you must contact us personally via the available contact methods in your country of residence to confirm your initial purchase and order ID. Also, make sure to include the refund request in your message to us!
NOTE: This refund method is only available for event tickets sold exclusively on our website. For our other products & services, please review other paragraphs!
Contact us here:
E-mail: admin@viewabreast.com